Job Description

We're hiring a

Customer Service Assistant

to join our growing company immediately! This is a fantastic opportunity for someone with great people skills, a calm and professional manner, and a passion for helping others.

About Us

We're a people-first company that puts customer service at the centre of everything we do. From first enquiry to final resolution, we make sure every customer gets a positive, professional experience--and we rely on our brilliant support team to make that happen.

You'll be part of a friendly, close-knit team where your voice is heard, your work matters, and your growth is supported. Every day is different, and no two customer interactions are the same.

Your Role Will Involve:

Answering customer queries via phone, email and occasionally in person. Providing accurate information and professional support--no scripts! Logging calls and updating internal systems with key details. Following up on enquiries and making sure customers feel looked after. Working with other departments to resolve issues quickly and smoothly.

What We're Looking For:

Previous experience in customer service, retail, hospitality or admin. Friendly, clear communicator with strong attention to detail. Calm under pressure and confident managing a busy inbox or phone line. Able to start immediately or within short notice. A reliable team player with a positive, can-do attitude.

Why You'll Love Working With Us:

Immediate start available. Weekday hours only - no late nights, weekends or shift work. Friendly, welcoming team and hands-on training. Full-time, permanent role with stability and growth opportunities. Clear progression path and regular performance check-ins.
Job Types: Full-time, Part-time

Pay: 12.57-13.35 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person