Job Description

Job Summary:

As a Customer Sales Assistant at Pocklington Services - Shell, you will be the face of our forecourt and convenience store, delivering excellent service to every customer. You'll handle fuel transactions, retail purchases, stock management, and help maintain a clean, safe, and welcoming environment.

Key Responsibilities:

Greet all customers promptly and professionally. Assist customers with purchases, queries, and fuel transactions. Handle complaints calmly and effectively, escalating when needed.

Sales Transactions:

Operate the till efficiently, handling cash and card transactions. Upsell promotional items and loyalty schemes when appropriate. Ensure accurate pricing and scanning of all products.

Forecourt Duties:

Monitor fuel pumps and ensure safe usage by customers. Maintain forecourt cleanliness and safety, including clearing spills and reporting hazards. Report issues to the site manager.

Store Presentation:

Replenish shelves and fridges to maintain stock levels and presentation standards. Rotate stock and check for expired products. Clean and tidy the shop floor, backroom, and customer restrooms.

Health & Safety and Compliance:

Follow all safety procedures, especially those related to fuel handling. Ensure age-restricted sales (e.g., tobacco, alcohol) comply with legal guidelines. Maintain knowledge of emergency procedures and store security protocols.

Skills and Experience:

Previous customer service or retail experience preferred but not essential (full training provided). Excellent communication and interpersonal skills. Basic numeracy and literacy skills. Ability to work under pressure in a fast-paced environment. A proactive, flexible approach to work and willingness to work varied shifts (early, late, weekends, holidays).

Working Conditions:

Standing for long periods. Exposure to outdoor conditions while on the forecourt. Shift work, including evenings, weekends, and public holidays.

What We Offer:

Competitive pay On-site training and support Staff discounts and incentives Opportunities for progression within the company

Please Note: Candidate must be 18 or over

Job Types: Permanent, Part-time

Pay: Up to 12.75 per hour

Expected hours: 16 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person