Job Description

Team: LAL - Potton Library
Job Family: Providing - CBG4
Salary: 24,796 - 25,185 per annum pro rata (12.86 - 13.06 per hour)
Hours: 23.75 per week
Location: Potton Library, Clock House, Market Square, Potton, Sandy, SG12 2NP
Contract Type: Fixed - Permanent
Closing Date: Sunday 23rd November
Interview Date: Wednesday 3rd December and Thursday 4th December.
About the role
Potton Library is more than a place where you can find books, it is a vital part of the local community that offers a wide range of local events and activities for the public both inside and outside of the library.
Our libraries are warm spaces, we tackle loneliness and isolation, we provide IT resources to our customers, and our customers enjoy a number of craft activities, but most of all we are a friendly, welcoming, and a safe place for the community.
We are looking for a dependable and experienced Customer Services Assistant who can contribute to the running of the library throughout the week, deliver a high level of customer service and interact effectively with a wide range of people and work effectively in a small team.
The day-to-day duties of our Customer Service Assistants include assisting customers to use our self-service terminals and other technology within the library, finding books and information for our customers, actively taking part and leading activities for both children and adults, supporting events such as Rhyme/Storytime, and dealing with library stock by moving and handling large numbers of books and other materials. You will also be passionate about the library service and actively promote and encourage the use of the library.
Our Customer Service teams deliver a vibrant, high-quality, relevant and sustainable library service by contributing to Library Strategy priorities, you can read more about this , engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.
To work in our Libraries, you will need:

• Excellent customer service skills and experience of working with the public in front-line customer service
• Good IT skills (GNVQ level 2 or equivalent). You will assist our customers to use self-service terminals as well as using computers, tablets, printing services and promoting Library Apps.
• An interest in books and reading. Experience of working in a Library isn't essential but is desirable as is a good knowledge of current book trends.
• Great communication skills, and an ability to communicate clearly and confidently and proactively promote events and library news.
• Fluency in the English language (this role is covered by the The Code of Practice (English Language Requirements for Public Sector Workers) Regulations 2016)
• A passion to create a friendly and welcoming environment for our customers.
• The ability to travel to and work flexibly at any of our 12 libraries if required for which a driving license and access to a car is desirable.

Please note that working in our libraries can be physically demanding and will include shelving books, pushing trolleys, carrying boxes, moving shelving and furniture for events. We are happy to discuss this further and would encourage candidates invited to interview to explore with us any reasonable adjustments that may be required. Please be aware that the roles within our Library service will always have an element of using the appropriate equipment, such as book trolleys and sack barrows, and techniques for moving and handling large quantities of library stock and furniture.
Although you will be based at one library, you must be able to work flexibly at other libraries if required.
Applicants must be 16 years and above to apply for this role.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our
You will be expected to demonstrate how you meet the key accountabilities and competencies in this .
Our are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Library Manager, Debbie Grinstead at or call 0300 300 5398
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.
More information about this service can be found here:

Skills Required