Job Description

Job description

Customer Service Associate -

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly voice behind NatWest's banking experience.



Initially a 12-month temporary assignment, with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do.


Standard pay rate:

14.29 per hour

Start date:

Monday 23rd February 2026

Location:

Donegal Square East, Belfast

You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Sunday and will include some bank holidays. We will discuss your hours in more detail at interview stage First class training provided, 3 weeks classroom-based training before moving to the academy for 3 weeks where you will be on the floor with the team. Training will be onsite during standard business hours (Monday-Friday, 9-5pm) Once you are ready to work on a hybrid basis (determined by performance) you will be required to attend the office 6 times per month

Key Responsibilities:

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs and promoting a digital first approach Delivering real-time support to customers over the phone with empathy, clarity, and professionalism Becoming a go-to expert on NatWest's banking products, services, and digital tools Troubleshooting issues and resolving queries with confidence and care Going above and beyond to turn everyday interactions into memorable experiences Meeting performance goals while contributing to a positive, team-focused culture Keeping accurate records of conversations and feedback to help us improve

The skills you will need:

Previous experience in customer service Strong verbal communication A problem-solving mindset and a love for multitasking Tech-savvy with the ability to learn new systems quickly A team player attitude with a passion for helping others Adaptability and a pro-active approach to change and innovation

Benefits:

Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services



Job Reference: NWG02109