Job Description

As a Customer Service Associate, you'll be the first point of contact for our valued B2B customers, delivering exceptional service, building lasting relationships, and representing Sonova with professionalism and care. You'll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.
Key Responsibilities

• Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty
• Accurately process orders and provide detailed product and service information
• Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution
• Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking
• Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions
• Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality
• Collaborate with team members to identify process improvements and contribute to service excellence
• Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss

Your Profile

• Proven customer service experience with a strong passion for helping others
• Confident communicator with excellent interpersonal and conflict resolution skills
• Organised and detail-oriented, able to manage multiple tasks and priorities effectively
• Technically adept, with experience using customer service systems (e.g., SAP, Salesforce preferred)
• Open to feedback, with a strong desire for continuous learning and self-development
• Reliable, conscientious, and committed to achieving high standards of accuracy and service

What we offer:

• A supportive team and management that values quality
• A permanent role in a company that truly makes a difference
• Endless opportunities for learning and professional growth
• Attractive salary, annual bonus, employee assistance program
• 5 weeks of annual leave plus bank holidays

Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position. #LI-NB1
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
161250

Skills Required