Job Description

We are looking for

Customer Service Associates

to join

NatWest

based in Thanet Grange,

Southend on Sea,

starting

13th October 2025!

Join us as a Customer Service Associate

We'll look to you to deliver excellent and engaging service to our customers, always keeping their needs and financial goals in mind. We're looking for an enthusiastic individual, who is adaptable and able to engage with our customers, while learning new skills and contributing to their Team goals.

Key Responsibilities

As an agent at first point of contact, you will provide outstanding service in every interaction with customers whose needs can be met within general banking, helping the bank to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs and promoting a digital first approach.

What you'll do -

In this role, you'll deal with inbound calls from our customers, helping them deal with their everyday Banking needs, while supporting them to become financially fitter. The core areas you will deal with on a daily basis range from processing standard transactions to payments, application support and assisting with potential fraud. We'll look to you to deliver world class customer experience, proactive seeking to always meet their needs and financial goals. You'll be coaching and supporting customers with the various products and services available to them to ensure they can effectively manage and improve their financial wellbeing. Delivering memorable customer connections and providing a personalised and positive experience every time.

Your duties will include -

Following the Bank's way of working to help as many customers as possible. Identifying vulnerabilities and supporting vulnerable customers with their banking needs, applying markers to show these where necessary. Maintaining relationships with colleagues in your department and elsewhere to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly, ensuring that the relationship with the customer is fully restored.

The skills you'll need -

Excellent communication skills, both verbal and written Good technology skills with the ability to operate computer programmes simultaneously An awareness of customer demand and the impact of efficiency on the Business A positive approach to the team setting, including a readiness to contribute to team meetings and morale

What we can offer

Start date:

13th October 2025

Payrate:

14.29 per hour

(35 hours per week)

12 month temporary contract

leading to extension or permanent opportunities 6 weeks fully paid training Shift times - Shifts will be scheduled between

Monday -Sunday from 8am-8pm

33 holidays each year Location:

NatWest, Thanet Grange, SS0 0EJ

You will be

based on site for at least 6 months,

once approved by your manager you will be able to work on a hybrid schedule
If this seems like a role you are interested in, apply now!

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 14.29 per hour

Benefits:

Casual dress On-site parking
Work Location: In person