Job Description

Description

The start date for this role will be as soon as possible. This is a Fixed Term Contract ending February 27th 2026.

Do you want to make a difference with every tweet, post, email or call. This is the most important role in our business, the friendly face of SportPursuit. You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. This is an excellent opportunity to join an ambitious, high growth business in the sports retail space and grow with us as we expand.

SportPursuit is growing fast internationally and we're looking for bright, talented customer service experts with a passion for eCommerce and the outdoors to spearhead our expansion.

This is a remote UK based role.

Responsibilities:

As a Customer Service Representative you will be responsible for responding to any customer queries. You will also be an internal champion for the UK, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory.

Delivery of first class customer service for our customers, by responding to customer queries through social media, live chat, email and phone. This role will also include responding to other international customer queries. Be the "internal champion" - perform a daily check on the website, check sales available, product available, choice of imagery etc
As a SportPursuit employee we assume you will have a problem-solving mindset, and be able to respond to challenges with creative solutions. You will be a team player and will be willing to get stuck in, one of our key values at SportPursuit. We do however require a few specifics from you.

Requirements

To be successful in this role you must have:

No specific prior experience necessary, but key requirements are:

Excellent English written and verbal communication skills Have a great eye for detail Self starter Strong analytical and PC skills, with the ability to quickly learn complex systems Work well under pressure and be able to think outside of the box and have a 'can do' attitude Be a real people person Strong team player

Nice to have but not essential:

?

A love of sport is also a bonus, ideally triathlon, cycling, running, snow sports or hiking/walking Fluent in another language

Salary

: 25,500 per annum pro rata

Please note that we currently do not hold a sponsorship license for work in the UK. We will only consider candidates with a permanent right to work in the UK.

Benefits:

Friendly and dynamic working environment ?Holiday - get stuck into your adventures. 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well. ?Work anywhere in the world for up to 30 working days a year! ?Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement. ?Learning and Development budget available to all employees. ?Staff discount for access to great quality kit. Free access to Raiys - a wellbeing platform Pluxee - dedicated portal for exclusive employee discounts and savings ?Lunch & Learn sessions. ?Socials - A social budget which grows every time we hit budget, with a social team that just loves using it! Hybrid working model where we are mostly remote. But don't worry, when you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit. Other treats are also on hand - Chocolate Hobnobs are an office favourite

Use of AI:

We encourage the innovative use of AI to enhance your application. Nevertheless, our evaluation will focus on the relevance, accuracy, and authenticity of the content, ensuring any AI assistance contributes to a clear and genuine representation of your skills and experience. Applications that seem to overwhelmingly rely on generic AI-generated content, without demonstrating a clear understanding of the role or your unique qualifications, may not be considered.

?About us:

SportPursuit and its sister company Private Sport Shop form the Sportscape group, with the ambition to build Europe's leading sports and outdoors hub.

SportPursuit fuels sporting adventure with affordable, great quality kit. Founded in 2011, we are an innovative online retailer with over 10 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.

Company Values:

We Play as one Team We Push the Boundaries We All Make a Difference We love to Win Together

Diversity at SportPursuit:

SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit is dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.

Job Type: Fixed term contract
Contract length: 4 months

Pay: 25,500.00 per year

Benefits:

Company pension Employee discount Work from home
Work Location: Hybrid remote in London SW9 6DE