Job Description

We are looking for exceptional customer service operatives to join our team. The shifts we currently have available are daytime shifts working 7 hours per day between the hours of 8.00am to 8.00pm, 5 days per week Monday to Sunday on a monthly rota. We also welcome applications from those who would like to work part-time who can accommodate weekend working.

The roles are usually office-based at our office at 8 Pinkers Court, Briarland Office Park, Gloucester Road, Bristol BS35 3QH

Hourly Rate: 14.16 to 15.00 per hour dependant on experience

Devon Bay Solutions

specialises in property repair and home emergency services throughout the UK. We also undertake a range of other insurance-related claims management arrangements including but not limited to First Notification of Loss and Vehicle Assist claims. As a claims handler you will be responsible for providing excellent customer service in a timely manner to help support our policyholders through a smooth claims journey. You will positively contribute towards meeting all company KPIs and regulatory requirements.

Accountabilities & Responsibilities

Taking first notification of losses and documenting all claim information accurately and efficiently in the system. Verify policy details and gather necessary information to initiate and validate the claims process. Providing the necessary triage advice to our customers aiming to alleviate their emergency. Assigning emergency jobs to appropriate engineers from our established engineer network Identify and escalate priority issues to the appropriate department or senior representative. Research and troubleshoot complex customer issues using available resources with a view to resolve any complaints. Checking, highlighting, and responding to the claim's admin inbox. Chasing updates from engineers about the status of emergency claims including quotes and invoices. Log and record contractor invoices correctly on the claim to ensure correct claims costs are recorded. Adhere to all company policies and procedures including those relating to the Financial Conduct Authority's rules and principles and data protection.

Experience & Skills

Focused and able to work in a methodical way in a busy office environment Excellent communication skills, internally and externally at all levels Excellent document and reporting skills Demonstrate drive to deliver results Ability in managing high quality performance output Previous experience of General Insurance and assistance products is desirable Excellent telephone manner and conflict resolution skills Innovative and have a passion for success Ability to navigate multiple computer systems and applications simultaneously Ability to work in a fast-paced and high-pressure environment Attention to detail and accuracy Ability to work independently and as part of a team Excellent problem-solving and decision-making abilities
If you are interested, please submit your CV to jo.boichot@legalprotectiongroup.co.uk

Job Types: Full-time, Part-time, Permanent

Pay: 14.00 per hour

Expected hours: 35 per week

Benefits:

Casual dress Company pension Free parking Life insurance On-site parking Private medical insurance Sick pay
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person