Job Description

Customer Service Clerk - Monday to Friday

Clarke Transport a family business - one of the leading privately owned multi-service transport organisations in the UK are looking for a Customer Service Clerk to work out of our Depot in

Barton-Le-Clay

Are you Interested in a transport role within one of the nation's leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?

Job Role & Purpose

You will be the first point of contact for all customer complaints and queries. You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.

Key Duties & Responsibilities:

Promptly and effectively resolve customer queries and complaints, in accordance with the Company's policies and procedures, to promote customer satisfaction and brand loyalty. Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout. Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department. Maintain customer database records, in line with Company processes. Ensure that correct processes are followed , seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation. Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion. Provide regular feedback to the management team on trends in queries and / or complaints. Compile reports on key departmental data, as requested. Assist the efficient conclusion to a query or complaint. To complete any other reasonable duties as instructed by the management team.
If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.

12.57 (40hrs per week) 20 Days plus 8 statutory holidays (28 days in total) Additional Holiday after 4 years' service - Extra Day for every additional year's service up to a maximum of 5 extra days. Death in service - 20,000 Full uniform and PPE provided. Auto Enrolment Pension Scheme
Job Types: Full-time, Permanent

Pay: 12.57 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Application question(s):

Do You have a Customer Service Background?
Experience:

Customer Service: 2 years (required) Transport & Logistics: 2 years (preferred)
Work Location: In person