Job Description

Job Summary

Customer Service Administrator/Advisor - Apprenticeship Opportunity Location: Southport Head Oce PR9 7TW Hours: Full-time, 35 hours per week (Weekdays 9.00am-5.00pm) Fantastic Employee Benefits | Healthcare Scheme | Company Pension | Sta Discounts | Quarterly Bonuses We are excited to oer an apprenticeship opportunity within our well-established Customer Service team! This Customer Service Level 3 Apprenticeship is a fantastic chance to gain valuable experience and qualifications while earning and learning in a supportive, professional environment. Our Customer Service Advisers act as our 'Brand Protectors'--providing essential support to our customers after their furniture has been delivered. You'll join a fun and energised team where every day brings new learning opportunities. It's a rewarding role in a warm and friendly workplace, ideal for someone with a proactive and empathetic approach to solving problems. Why Stokers? We are one of the largest and most successful family-owned retail groups in the UK, established in 1895. With ownership of all our retail properties, we oer our team a secure and supportive future, with clear paths for growth and development. The Apprenticeship Role - Is It Right for You? As part of your apprenticeship, you'll work alongside experienced colleagues, receive full training, and gain a nationally recognised qualification in Customer Service Level 3--all while earning a salary and developing your career. You'll be supporting the customer service team Monday to Friday, helping to provide an exceptional experience for our customers and going the extra mile to ensure they receive service worthy of recommendation. The role involves both telephone-based support and administration duties. What We Oer: Full training and support throughout your apprenticeship Company Pension Scheme including life assurance Exclusive retail discounts Healthcare cashback (e.g., dental, prescriptions) Complementary therapies (e.g., reiki, massage) Mental health and wellbeing support Employee Assistance Programme (EAP) Generous sta discount on beautiful furniture Quarterly bonus opportunities Are You Right for the Role? To be successful in this apprenticeship, you should bring: A passion for delivering excellent customer service Strong communication skills IT proficiency (especially Microsoft Excel and Word) A positive, empathetic, and practical attitude Excellent attention to detail Willingness to learn and grow within a customer service career Whether you're just starting out or looking to change direction, this apprenticeship oers a brilliant opportunity to build a strong foundation in customer service and oce administration within a respected local business. Ready to Start Your Career with Us? If you have the right attitude and enthusiasm to learn, apply today and begin your journey with Stokers as a valued Customer Service Apprentice!

Job Types: Full-time, Apprenticeship

Pay: 10.00-12.21 per hour

Expected hours: 37 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person