Job Description

Are you fluent in German and passionate about delivering exceptional customer experiences?

Join Harrison, a growing and dynamic business, where you'll play a key role in ensuring our customers receive outstanding service from order to delivery. This is more than an admin role--it's about owning the customer journey, building relationships, and making a real impact.

Why Join Us

Be the primary contact for our German-speaking customers. Take ownership of projects from sales order to final delivery. Work with multiple teams (Sales, Logistics, Finance) to make things happen. Influence improvements and help shape the customer experience. Enjoy a supportive, collaborative environment with great benefits.

What You'll Do

Process sales orders and manage all admin elements of projects. Coordinate with internal teams to ensure smooth delivery. Organise outbound logistics and keep customers updated. Handle inbound enquiries across phone, email, and chat--fast and friendly. Join video calls with German-speaking customers when needed. Spot opportunities to improve processes and customer satisfaction. Proactively follow up on open queries--never leave customers waiting. Support continuous improvement and share ideas for better service.

What We're Looking For

Fluent in German - either through formal qualification or as a native speaker Experienced in customer-facing administrative roles. Highly organised with excellent attention to detail. Proficient in Microsoft Excel, Word, and Outlook. Able to thrive in a fast-paced, dynamic environment. A strong communicator with excellent interpersonal skills. Flexible, proactive, and confident working both independently and as part of a team.

Some of the Benefits We Offer

Competitive salary and benefits. 23 days' annual leave + bank holidays (rising to 25 days after 5 years). Extra paid day off for your birthday. Free lunch and snacks daily. Monthly early finish (1.5 hours paid). Company-paid Health Plan & Employee Assistance Programme (EAP).
We welcome applications from all backgrounds and are committed to creating an inclusive workplace.

If you're passionate about customer service, fluent in German, and ready to make a difference, we'd love to hear from you!

Apply today and help us deliver exceptional experiences.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Free parking Health & wellbeing programme On-site gym On-site parking Paid volunteer time Profit sharing Sick pay
Ability to commute/relocate:

Evesham WR11: reliably commute or plan to relocate before starting work (required)
Language:

English and German to a fluent conversational level (required)
Work Location: In person