Job Description

Here at Brenntag we are looking for a Customer Service Coordinator to join our team in our Leeds office.
This role is fully office based Monday - Friday.
General Responsibilities
To help and contribute to the running of the office
To play a vital role within the Customer Services Team
To promote and reinforce a positive and professional image
Specific Tasks
Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email
Generating Picking Lists and Despatch Notes, letting the sample team know what COA's are required.
Booking transport for customer collections and deliveries
Working alongside Account Managers with new enquiries, pricing, and general emails
Visiting customers with Account Managers
Liaising with the warehouse with regards to customer deliveries, returns and complaints
The logging and upkeep of customer complaints on the Quality Management Log
Generating Sales Returns and booking stock back in
Generating internal and customer reports
Meeting daily/weekly/monthly deadlines within the Customer Service team
Filing customer price quotes into the online system; liaising with the customer and their account manager with regard to pricing
General office administration.
Candidate Requirements:
Confidence speaking on the phone
Organisational skills
Time Management skills
I.T. skills including computer operation experience within Excel and Outlook
University Degree or equivalent experience in a customer service role.
Strong problem solving skills.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team

Skills Required