Job Description

Job Title: Customer Service Coordinator
Location: Lancaster, LA1
Contract Details: Permanent, Full Time
Salary: Competitive (DOE) 26K plus annual bonus and monthly HBF Bonus
What Is the Role?
Be the voice of support. Make every customer interaction count.
We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.
You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.
As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.
You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.
What You'll Be Doing

• Supporting homeowners throughout their aftercare journey

• Handling defect queries clearly, promptly, and professionally

• Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication

• Logging issues, raising work orders, and tracking progress to completion

• Providing general admin support to keep operations running efficiently

What We're Looking For

• Experience in a fast-paced, customer-facing role

• A confident communicator with strong attention to detail

• Calm under pressure, with a proactive approach to problem-solving

• Comfortable using Outlook, Excel, Word, and internal systems

• Most importantly someone who is genuinely passionate about delivering great service

Hours: Monday to Friday (Days)
About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.
Benefits & Perks:

• Health insurance

• Remote working options after training

• Paid training and career development

• Pension contribution matching

• Wellbeing support

• Free on-site car parking

• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.

• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.

• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.

• Work closely with various departments to optimise communication and achieve company KPIs.

• Issue work orders to maintenance operatives and monitor progress until completion.

• Carry out general administrative duties while adhering to health, safety, and environmental policies.

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer care within a fast-paced environment.

• Excellent communication skills and attention to detail.

• Ability to remain calm and focused under pressure, with proactive problem-solving skills.

• IT literate with proficiency in Word, Excel, and Outlook.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the housing or construction industry is a plus, though not essential.

• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Experience with customer management systems (specific sg available).

How to apply:
Simply apply to this advert and/or send CV
Join us and start Building Your New Possible today!
Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.
Adecco is a disability-confident employer. It is i
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Skills Required