Job Description

Customer Service Coordinator - Newton Heath, Manchester (Office-Based)

What you will do

We are looking for a Customer Service Coordinator to join our team in Newton Heath, Manchester. This is a fully office-based position working 37.5 hours per week working either 8:00-16:00 or 9:00-17:00. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.

What we offer

Competitive salary Paid holidays and sick pay Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle-to-work scheme, and Johnson Controls product discounts Extensive training opportunities Collaborative team environment Career development ladders Zero Harm safety policy Access to business resource groups

How you will do it

Schedule planned maintenance, remedial and reactive works for subcontractors Complete orders and send to subcontractors Work on multiple customer portals Liaise with teams to ensure visits are completed (nationals and local planners) Chase outstanding paperwork Provide first-class customer service via phone and email for planning and admin queries for internal and external customers Work with Service Managers to utilise engineers as productively as possible Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service

What we look for

Required

Customer service skills and experience Outstanding written and verbal skills Ability to multi-task and work well in a high-pressure environment Computer proficiency with the ability to handle multiple applications at once Strong sense of urgency, attention to detail, and follow-through Excellent decision-making and problem-solving skills Good organizational skills

Preferred

Previous planning or scheduling experience in a service role Salesforce experience preferred

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