Job Description

Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Department could be the perfect opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
As a Group we are a global manufacturer of construction materials and our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Following an internal move, we're seeking a Customer Service Coordinator to join our Sittingbourne office. This is a full-time role (37.5 hours per week) with hybrid working and flexibility to work from home.
Can you say yes?

• Have you managed multiple customer inquiries simultaneously while maintaining quality service?
• Have you worked in a fast-paced environment where quick problem-solving was required?
• Do you actively contribute to a positive and supportive team environment?

If so we would welcome your application.
What you'll be doing:
As a Customer Service Coordinator, you will be expected to provide outstanding service to customers in all areas of your role. You will be the pivotal point of communication between the Customer and Knauf to ensure all Customer requirements are satisfied. You will be required to work closely within the team and with our customers to show all the elements of the Knauf values in every aspect of what you do on the team using your strong working knowledge of the company and the processes and procedure in place.
Responsibilities include:

• Respond to incoming calls, emails and contact from customers and provide them with the correct information.
• To be the pivotal point of communication between the Customer and Knauf to ensure that all Customer requirements are satisfied.
• Achievement of individual and department performance standards
• To maintain high levels of service delivery by processing Customer Orders accurately to ensure goods are provided as required.
• Maintain high levels of communication with other company departments and haulers.
• Meet call handling standards as set by the company.
• Professional interactions with Customers
• Accurate and timely processing of orders
• Take ownership and resolve Customer issues within set parameters.
• Development of personable and professional relationships with all internal and external Customers and support functions

What we'd love for you to have:

• An excellent communicator with strong interpersonal skills.
• Previous experience working within a Customer Service focused role is essential.
• Ability and desire to deliver exceptional levels of service with high levels of attention to detail.

We will provide:

• A competitive salary around 29,000 + bonus
• Three paid days leave for community, charitable, or voluntary commitments.
• 7% employer pension contribution.
• Level 3 Westfield Cashplan Healthcare.
• Income Protection
• Access to a Reward & Benefits platform.
• Access to Employee Assistance Program (legal or medical advice).
• Life Assurance (x 4 times your basic salary).
• Cycle to Work Scheme and Tech Scheme

What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days.

Skills Required