Job Description

Job Introduction

As the Customer Service & Demand Management Area Leader, you will lead a high-performing team across designated regions, driving the strategic vision for customer service and demand planning. You'll play a pivotal role in delivering accurate forecasting, seamless order management, and exceptional customer experiences all aligned with our ambitious 5-Year Plan.

Main Responsibility

Lead the delivery of the OBU 5-Year Plan in alignment with company objectives. Inspire and guide your team with clear direction, measurable goals, and a culture of continuous improvement. Collaborate with distributors and internal stakeholders to build robust demand forecasts through the S&OP process. Proactively manage the order book to ensure timely and stable operations across bottling and supply partners. Prioritise orders, manage SLAs, and maintain clear, proactive communication with customers. Strategically oversee product transitions from launch to end-of-life. Build and maintain strong relationships with third parties, ODCs, and internal teams to ensure alignment and transparency. Monitor and report on key performance metrics (OTIF, forecast accuracy, lead times), taking decisive action when needed. Maintain a strong process framework with clear documentation and governance. Foster a culture of growth, capability building, and succession planning within your team. Champion diversity, inclusion, and our company values in every aspect of your leadership.

Our Ideal Candidate

Proven leadership experience in customer service and demand planning within a complex supply chain environment. Strong analytical and forecasting skills, with a collaborative and solution-oriented mindset. Exceptional communication and stakeholder management capabilities. Passionate about developing people and driving performance. Committed to excellence, innovation, and continuous improvement.


If you're ready to elevate service and demand excellence in a dynamic and forward-thinking environment, we'd love to hear from you.