Job Description

Location: Near Agecroft, Manchester
Job Type: Full-time, Permanent
Salary: 23,600 - 26,000 per annum (DOE)
Hours: Monday - Friday, Day Shift (40 hours per week)
About the Role
We are recruiting on behalf of our client for a highly organised and proactive Customer Service Desk Coordinator to support their facilities management operations across a diverse property portfolio. Acting as the central point of contact between internal teams, clients, and subcontractors, you will play a vital role in ensuring service requests are managed efficiently and resolved to a high standard.
This role is ideal for someone who thrives in a fast-paced environment, has strong administration and communication skills, and is passionate about delivering an excellent customer experience.
Key Responsibilities
Act as the main liaison for subcontractors, internal teams, and stakeholders.
Raise and issue purchase orders and confirm scheduled attendance dates.
Communicate planned works and updates to relevant parties.
Review completion reports and ensure accuracy of documentation.
Upload CRM reports including supporting photos and visit information.
Accurately complete internal administrative and CRM processes.
Request, track, and process remedial quotations following site visits.
Submit reports and quotes to clients with all required supporting information.
Maintain live trackers and documentation to ensure accurate data records.
Skills & Experience
Essential
Strong communication and organisational skills.
High attention to detail and ability to work under pressure.
Confident using Microsoft Office and CRM platforms.
Ability to multitask and manage competing priorities.
Proactive, professional, and customer-focused approach.
Desirable
3+ years' experience in customer service or administration.
Experience within Facilities Management or property-related services.
Previous experience coordinating subcontractor activity or planned works.
Benefits
Competitive salary (23,600 - 26,000 DOE)
Company pension scheme * Full time (40 hours) permanent role
Free onsite parking
Employee referral programme
Annual company retreat and social events
Tailored training & development opportunities
Annual performance and salary reviews
Why Apply?
This is a fantastic opportunity to join a growing organisation where you can develop your skills, play a key role in service delivery, and contribute to a positive and supportive team culture.
? Interested?
If this Customer Service Desk Coordinator role sounds like the perfect position for you, please APPLY TODAY!!
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
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