Job Description

Customer Service Desk Coordinator

Hours:

Monday - Friday, 08:30 - 17:00

Location:

Filton, Bristol

Salary Range:

25,000 per annum

Contract type:

Permanent

Your next role

Were looking for a confident and organised Customer Service Desk Coordinator to join our friendly customer services team at our Alarm Receiving Centre in Bristol. This is a great opportunity for someone with strong admin and customer service experience who enjoys helping people, working with systems, and keeping things running smoothly.


You'll be part of a supportive team of five, led by our Customer Experience Manager, providing day today support to security system installers and direct users across the UK. If you enjoy variety, problem solving and working in a fast paced environment, this role could be a great fit.

What you will be doing

You'll be responsible for handling customer enquiries, updating records, and supporting the wider business with essential administrative tasks. Your daily duties will include:

Answering incoming calls and providing clear, accurate updates Supporting customers across phone, email and other communication channels Logging and updating customer records using internal and external systems Producing reports and completing high volume data entry tasks Commissioning new CCTV and alarm systems using dedicated software Investigating customer complaints and providing resolutions Providing admin support to our Accounts and Sales teams Offering first line technical assistance to customers Maintaining high standards of customer service Following external regulations and internal policies

Who we are looking for

Were looking for someone who is:

Organised, efficient and detail focused, with strong admin skills Confident on the phone, with clear written communication Able to empathise with customers and remain calm under pressure A self starter who enjoys problem solving Keen to learn, especially when it comes to technical information Experienced - at least 2 years in an admin or customer service role Comfortable working with SLAs and prioritising tasks Confident using Microsoft Office, including Excel

Who we are

ARC Monitoring is a long established, accredited Alarm Receiving Centre based in Bristol, providing professional security monitoring services to installers and end users across the UK. Were proud of the reputation we've built over the years one based on reliability, high standards, and genuine care for the people and businesses we support.


What really sets us apart is our team. Were a friendly, close knit group who work collaboratively, share knowledge, and support each other to deliver the best possible service. We value people who take pride in their work, enjoy learning new skills, and want to be part of a company where their contribution genuinely matters.


Joining ARC means being part of a stable, growing organisation where you'll be trusted, encouraged, and given the space to develop. If you're looking for a role where you can build your skills, feel supported, and make a real difference every day, ARC is a great place to be.

Why come and work for us

Here at Arc we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer:

Training and development programmes Support for professional qualifications and career progression, including apprenticeships A collaborative, inclusive workplace where every voice is valued Competitive salary Generous leave allowance Company pension scheme Medicash health plan (supporting everyday healthcare costs and wellbeing) Company parking Wellbeing support, including access to mental health resources Employee discount scheme Generous employee referral scheme Pizza Fridays (last Friday of every month) Loyalty Bonus Birthday Bonus

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, wed love to hear from you!

How to apply

To apply for this exciting opportunity, please submit your CV through

CVMinder

. We look forward to hearing from you!

Diversity and inclusion

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.


If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.