Job Description

Part-time | Permanent | 20,302 Per Annum (Pro Rata of 26,828 Per Annum)

33 hours per week during term time, reducing to 12 hours per week during College holidays

Who we are

At City College Plymouth you will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be.

At City College Plymouth, one of the country&s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impact positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential.

The Role

We are looking for a proactive and friendly Customer Service & Digital Learning Assistant to join our Digital Learning Quarter Team. This role is to provide frontline support for staff and students with general queries, resource access and acquisition, study skills support, and maintaining a safe and inclusive learning environment.

You&ll be working collaboratively across the DLQ team to maintain an effective and efficient service that ensures all students are supported and have opportunities to succeed. Prioritising tasks, as well as organising multiple duties throughout the day, is essential to minimise any disruption to the DLQ&s provisions and services. This role requires a proactive and adaptable individual with a commitment to delivering excellent customer service.

What Will You Bring to the Role

Coping:

Coping well under pressure within a fast-paced environment while maintaining composure.

Delivering:

Proactively delivering results with confidence and independently taking action to resolve queries.

Interacting:

Adapting behaviours to develop effective relationships, liaising cross-departmentally, and maintaining regular contact with others within a team.

Organising:

Structuring and organising workload with self-discipline, planning, and consideration.

Benefits

City College Plymouth will offer you;

Career development opportunities. Generous contributions towards your pension. Free tea, coffee and lunch in our dedicated staff lounge.

How we recruit

We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.

After completing our online application form, you will be asked to complete an online assessment within a few days of this Vacancy closing. This assessment asks you no questions at all. Instead, it observes your behaviour and natural strengths in action, with a series of engaging, intuitive tasks. You will receive a report outlining your behaviours once you have completed the assessment, regardless of whether you progress to the next stage or not, providing you with some feedback.

The College welcomes applications from service leavers and the Armed Forces community, and supports those service leavers who are Reservists in any of the Armed Forces.

The College reserves the right to close this advertisement early if sufficient applications have been received.

Job Type: Part-time

Pay: 20,302.00 per year

Expected hours: 33 per week

Work Location: In person