Job Description

At PDM Produce we are growers and creators of delicious salads, from crunchy heads of iceberg, to superfood salads bursting with flavour and nutrients, all from our farm in the heart of the country, direct to the shelves of our customers.

We are the UK's first vertically integrated fully prepared bagged salads operation. We're third-generation farmers who believe in nurturing the ground we work on to produce great-tasting whole head and prepared salads. Our family business has spanned more than two decades, making us experts in the field, and one of the UK's leading salad growers and most innovative prepared salad businesses.

Set in the beautiful Shropshire countryside, our 3,800-acres of fields are home to a variety of salad crops. We are constantly evolving and innovating, committed to ensuring quality for our customers and the consumer. Grown, picked and packed with care, the PDM family are proud to produce the very best in tasty, nutritious salads, from the land we are entrusted with.

This role will be based within

Bfresh

, located on our Staffordshire farm at PDM. Bfresh is a cold-pressed juice operation, producing fresh, all-natural juices, smoothies, and shots from our on-farm juicery. Using the very best leafy greens and ingredients, we are proud to create products that are as natural as they are nutritious. Bfresh is a family business and people are at the heart of what we do.

Key Responsibilities:

As a key member of the B. Fresh team, the Customer Service & E-Commerce Admin will report to the E-commerce & Trade Account Manager. This role combines customer excellence with creative marketing execution, ensuring our customers receive outstanding service whilst helping to build and amplify our brand presence.

Act as the primary point of contact for customer enquiries, consistently delivering an exceptional customer experience

Maintain the highest standards of customer service across all channels, with particular focus on online queries and issue resolution

Manage daily e-commerce order exports and administration with accuracy and efficiency

Support order fulfilment processes, including processing and dispatch coordination as required

Monitor customer feedback and online reviews to identify trends, insights, and opportunities for service improvement

Maintain excellent internal communication, proactively highlighting issues, sharing customer feedback, and ensuring seamless operations across teams

Ensure brand ethos and messaging are communicated consistently and authentically across all customer touchpoints

Support social media content creation, including on-camera presence to build genuine audience connection and engagement

Contribute to the development and delivery of influencer campaigns, brand collaborations, competitions, and ambassador relationships

Support new product development (NPD) launches through product sampling, street marketing, events, and creative content ideas

Track and report on competitor activity, including NPD and market offerings, to inform strategic decision-making

Assist in developing and evaluating partnership deals with sports clubs and other organisations, providing insights to optimise impact

Represent the brand at events and charity initiatives to enhance awareness and reinforce key messaging

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Canteen Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking
Work Location: In person