Job Description

Job Title

Customer Service & E-Commerce Administrator

We are looking for a reliable and detail-focused

Customer Service & Ecommerce Administrator

to join our established office-based ecommerce team. This role is ideal for someone with experience in customer service or ecommerce who enjoys working across multiple online platforms and delivering excellent customer support.

You will be responsible for processing orders, managing customer queries, supporting key retail accounts, and maintaining accurate online product listings.

Key Responsibilities

Process orders across multiple sales channels Respond to customer enquiries via email, phone, and online platforms Liaise with the Sales Team and Key Retail accounts. List new products across ecommerce platforms and marketplaces Improve and maintain the quality of online product listings Monitor and update stock levels across all platforms Dispatch online orders and raise invoices when required Collate online sales data and assist with reporting Support online advertising and promotional activity Identify and report unauthorised or rogue traders Manage customer cases, returns, and disputes Complete KPI tracking and reporting

Requirements

Minimum 6 months' experience in ecommerce or customer service (office-based preferred) Excellent communication skills and professional telephone manner Confident using computers and online systems Strong attention to detail and accuracy Ability to follow processes and manage multiple tasks Good understanding of online sales and ecommerce platforms

Benefits

Salary starting from

25000 per year

20 days annual leave plus bank/public holidays Contributory workplace pension scheme Free on-site parking Employee Assistance Programme Training, development, and progression opportunities Employee discount scheme Long service awards

Schedule:

Monday to Friday

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

If you're looking to grow your career in ecommerce and customer service within a supportive and established team, apply today.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Mytholmroyd HX7 5HZ: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (preferred)
Work Location: In person