Job Description

Role & Responsibilities

Providing customer support via telephone, email, chat & other methods (dependent on experience, training & business requirements) Ensuring a high level of customer service to our candidates & clients. Resolving customer queries on a first contact resolution basis. Where first contact resolution isn't possible, ensuring that you follow relevant escalation procedures. Following your assigned daily schedules and tasks. Taking part in in motivational activities. Using and implementing feedback given during monitoring and coaching sessions. Ensuring data security and upholding GDPR regulations. Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

Who is passionate about delivering outstanding customer service. Who has excellent verbal and written communication skills. With high levels of accuracy and an attention to detail in the work that you do. Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

Minimum 6 months' customer service experience. Professional telephone etiquette.

Desirable Criteria:

12 months' contact centre experience dealing with customer queries via phone.

Hours of Work:

16 to 24 hour per week. Rotational shift patterns between Monday to Friday 08:00 - 20:00 - Open to negotiation Telephonic Screening. Competency based Interview. Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks.
Job Types: Part-time, Permanent

Pay: 12.75 per hour

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Store discount
Schedule:

Monday to Friday Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Pear