Job Description

Customer Service Executive - Ecommerce Business

Location:

Belvedere

About Us

We're a fast-growing ecommerce company in the catering equipment industry, with over 1000 products and a reputation for supplying restaurants, takeaways, and catering businesses across the UK. We're now looking for a

Customer Service Executive

to join our office team and ensure smooth, professional support for our clients.

The Role

As a Customer Service Executive, you'll be based full-time in our office/showroom, handling incoming calls and emails from customers. You'll resolve order and delivery queries, provide product information, and occasionally assist walk-in showroom customers when needed. This is a fast-paced role that requires strong communication skills, attention to detail, and the ability to juggle multiple enquiries at once.

Key Responsibilities

Answer inbound phone calls and customer emails promptly and professionally. Support B2B customers with order enquiries, delivery updates, and product information. Escalate complex issues to the operations or management team where necessary. Maintain accurate records of interactions within Shopify/CRM. Liaise with the listings and warehouse team to resolve order or stock queries. Occasionally assist walk-in showroom customers (light support only).

Requirements

Previous experience in customer service (office, retail, or call handling). Excellent phone manner and clear written communication. Computer literacy (Microsoft Office, email; Shopify experience is a bonus but not essential). Organised, detail-focused, able to handle multiple queries simultaneously. Positive, proactive problem-solving attitude. Comfortable working full-time in office environment.

What We Offer

13.00/hr depending on experience. Structured training on our systems and processes. A supportive team environment in a fast-scaling ecommerce business. Opportunity to build long-term career experience in operations and customer support.
Job Types: Full-time, Temp to perm
Contract length: 8 months

Pay: 13.00 per hour

Benefits:

Employee discount Free parking On-site parking Store discount
Ability to commute/relocate:

Belvedere DA17 6BP: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Location:

Belvedere DA17 6BP (preferred)
Work Location: In person