Job Description

Inbound Customer Service Executive

26,000 + bonus

Monday to Friday - 9.15am - 6.30pm

Customer Service Superstars, We're on a Hunt for YOU!

Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker, we're a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we're on a quest for an Inbound Customer Service Executive to join our extraordinary team.



In this role, you'll serve as the first point of contact for customers reaching out to us. Adaptability and resilience are crucial, as you'll handle a diverse array of calls--ranging from individuals responding to missed calls, to those making claims due to a family member's passing, or addressing complaints. Given the emotional nature of some interactions, maintaining a calm and professional demeanour is essential.

Investing in Our People to Protect Yours -

At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

In this fast paced role you will be:

Answering

inbound

customer

service

calls, providing friendly and professional assistance to our valued customers, even when interactions are tough or emotional.

Proactively identify opportunities

to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones Assisting with various

administrative

tasks, including data entry, document preparation, and record keeping. Providing cover on our reception desk when necessary Responding to the

Trustpilot Reviews

that are left by our valued customers

Collaborating

with

team members

to ensure effective communication and efficient workflow. Developing a

strong understanding

of our products and services to address customer inquiries accurately. Embracing continuous learning and strive to achieve the highest level of customer satisfaction.

You're perfect if you have:

Excellent

communication

skills

with a friendly and approachable telephone manner, even when dealing with difficult interactions such as complaints. A genuine

passion

for interacting with people, providing exceptional customer service, and resolving enquiries effectively. An

unwavering commitment to accuracy and attention to detail

to ensure we are providing the very best service to our customers. Ability to

multitask

- we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided

Professional

but

friendly

approach

-

when covering reception, you will be the first person our visitors meet! A

positive attitude

, adaptability, and a willingness to contribute to a team-oriented environment, especially when navigating sensitive situations such as calls related to a family member's death or declined cases.

What's in it for you:

A

basic

salary of

26,000

+ bonus opportunity! We're all about success, so we provide you with an

award-winning training

program to help you thrive

No weekend working

and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please!

Enhanced Family Leave:

Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.

Flexible Time Off:

Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises

Loyalty Rewards:

Celebrate life events with extra paid days off for birthdays, weddings, new home purchases and your child's first birthday.

Epic Company Events:

Our Summer and Christmas parties are legendary--get ready to join the fun!

Sabbatical Opportunities:

After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.

Recommend a Friend:

Earn 1,500 for each successful referral to our team.

Discounts and Rewards

: Enjoy a variety of perks, from eye care vouchers to local retailer discounts.

Secure Your Future

: Benefit from our pension scheme, death in service benefits, and more.


So come and join our

extraordinary team

of

customer champions

who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for

extraordinary

! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!



At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!

Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7

working days, please assume that your application has not been successful.

Useful Links:

Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy



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