Job Description

Welcome to Ingenia. We are recruiting for a great opportunity to join our Customer Service team, involving the entering of orders onto company systems, sending orders to suppliers, and helping guide orders through to completion to ensure our service delivery KPI's are achieved.

This is an opportunity to join a established family business with strong culture and team ethos. The company is in a growth phase, and our 55 group staff are our greatest asset. With a on site staff gym, great team, company events, modern office environment and 3 acre site, our aim is for all staff to thrive in their role.

Ingenia Group is an international manufacturer of cards and accessories, facilitating the identification, access control, transportation, membership, and incentivisation of millions of people globally every day. Learn more about us by viewing our team and culture video here: https://vimeo.com/354671573

- Take responsibility for the timely processing of sales orders handed over from sales, by entering the sales and purchase orders onto company systems and sending purchase orders to suppliers.

- Sending order acknowledgements to customers.

- Managing suppliers and delivery dates of orders utilizing company systems

- Entering stock orders onto company systems where required - updating company systems and customers when any items are out of stock

- Check suppliers and in house operations have scheduled orders to be completed within dates confirmed to customers.

- Manage and guide customer expectations and advise customers if they have any queries.

- Assist with incoming calls and customer enquiries into the company, advising customers of order queries or passing them on appropriately

- Assisting Sales team with any requirements involving order processing.

Attractive benefits & perks

Great corporate team and culture - be part of a winning team

- Competitive salary

- 33 days holiday

- Attractive and generous company bonus scheme

Develop and learn new skills with a career with long term job satisfaction, and progression opportunity.

Regular training events to learn and develop

Modern office environment with the latest in desk, seating and IT, plus 3 acres of grounds, gardens and yard area, very enjoyable in summer.

24/7 access to in house gym with high quality equipment

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme On-site gym On-site parking
Experience:

Office Based Order Processing: 3 years (preferred)
Work Location: In person