Job Description

About Medaco

Would you like to join a small but growing team based in Bristol who have customers at the heart of everything we do?

Medaco has been servicing and installing moving and handling equipment for patients throughout the UK since 1998. We are proud to supply and service patient handling equipment to the NHS, care homes, hospices, and special schools, and our team is committed to delivering the very best level of customer service.

We focus on our customer's clients - their patients - they're the ones that we get up and go to work for each morning. We believe in forming long-term relationships with our customers, sharing our expertise in offering a range of products and services that enable independence, the best level of support for patients, carers, and managers.

The role

We are seeking a Customer Service Executive, working as part of the Customer Service team to deliver customer service operations that ensure customer satisfaction and retention, and to support account growth.

Key responsibilities

Customer Service Excellence

Deliver outstanding customer service to both external and internal stakeholders by understanding customer needs and aligning solutions with business goals. Respond promptly to customer enquiries and complaints in line with SLA requirements, aiming for first-contact resolution and ensuring all interactions are logged in the CRM system. Handle inbound calls for both service and sales lines professionally and efficiently, striving for one-call resolution.
Account Management & Growth

Collaborate with the Key Account Manager to identify and maximise growth opportunities within existing customer accounts. Proactively keep customers informed on the progress of remedial work following approval, ensuring transparency and timely updates.
Administrative Support

Take full ownership of administrative tasks across service and sales departments, including both pre-sales and post-sales activities. Ensure accurate and timely processing of follow-up work, maintaining high standards of efficiency and attention to detail. Set up new customers and contracts within the job management system, ensuring data accuracy and completeness.
Cross-Functional Collaboration

Work closely with sales, operations, and accounts teams to support cross-functional objectives and contribute to overall business success. Act as a point of contact for engineers, providing support and resolving job-related queries or issues.

What you will bring to the role

You will need to be enthusiastic and have the personal desire to provide outstanding customer service to external and internal customers and colleagues whilst demonstrating the attitudes and behaviour expected by MEDACO:

Strong customer focus: passionate about supporting our customers through the service we provide and putting the customer first, in all we do. Positive, friendly "Can do" attitude, Contributing to the MEDACO customer experience. Diligent with a keen attention to detail. Work is precise and avoids administrative oversights. A team player who likes to engage with and support colleagues. A hands-on, structured and well organised approach, focusing on daily disciplines.
This is a great role for anyone looking to work develop their career in a dynamic and supportive team!

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance Profit sharing Sick pay
Work Location: In person