Job Description

Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices.

Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers' needs and solve today's ventilation challenges. Our loyal and highly skilled workforce are key to our success in delivering clean air, everywhere.

Now part of the Genuit Groups' Climate Management Solutions (CMS) business unit, Nuaire has ambitious growth plans.

The Role

Our Customer Service Team provide customers, both internal and external, with point of contact services including 'front-line' receipt and handling of sales, product, technical and order enquiries and delivering customers with the excellent customer service they have come to expect from Nuaire. The Frontline Customer Sales Advisor will provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.

Working hours: 37 hours per week, Monday - Friday.

Working style: On - site

Responsibilities

Provide accurate information to customers and representatives on products, prices and lead times. Process 'Quick Quotations' for Nuaire customers, negotiating project prices where required in line with the current company project pricing strategy and upselling appropriate products. Take every opportunity to turn an enquiry into an order and up sell ancillary products. Liaison with internal colleagues to ensure that answers to queries are secured to meet customer requirements. Provide excellent customer service by being always helpful and courteous. Work in a spirit of co-operation with all colleagues to achieve team goals and targets.

The Person

Key Behavior's

Enthusiastic about customer needs, an effective communicator, self-motivated and able to work well under pressure. Embraces personal challenge, is resilient, organized, and has the ability to prioritize workload. Displays a positive demeanor and is receptive to developing and implementing new ideas. Able to work collaboratively with colleagues to deliver successful outcomes.

Requirements (Knowledge and Experience):

Essential:

Experience of working in a customer orientated, fast-paced service environment. Excellent customer service skills. Good negotiation and influencing skills. Good organization and time management skills. Highly detailed in approach, with good problem-solving skills. Self-motivated and able to maintain a confident, positive attitude. Good people, verbal and written communication skills. IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.
Desirable:

A good knowledge of ventilation products/ Merchant/Distribution market would be advantageous, but not essential as training will be provided. Awareness of commercial considerations around balancing customer needs and company requirements. A good standard of English literacy and Mathematics (GCSE or equivalent). NVQ Level 2 and 3 Customer Service training or similar.

The Benefits

25 days holiday Pension contribution matched up to 8% Life Assurance 3x base salary Genuit sharesave scheme
Job Type: Full-time

Pay: 24,500.00-26,750.00 per year

Benefits:

Company pension On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person

Reference ID: JR101677