Job Description

THE COMPANY

Coveris pride ourselves on being an innovative company focusing on creating high performance packaging for everyday products. As a leading global packing company, Coveris is committed to providing solutions that enhance the safety, quality and convenience of products that we use every day.

JOB SPECIFICATION

We are looking to recruit a Customer Service Executive who will deliver the highest possible level of customer service to enable our business to profitably grow through commercial excellence, in line with strategic business objectives to drive optimisation, profitability and efficiency. Salary will be based on experience

THE ROLE

To ensure that all customer orders, quotations, designs, queries, complaints etc. are processed as quickly and efficiently as possible;

To input and feed back to customers; details of work in progress; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met;

Establish key working relationships with colleagues and client base

To liaise, and communicate fully, at all times with the Line Manager and relevant personnel within the departmental framework.

To become a competent user of the ERP Navision UKFC software system as part of everyday activity

THE PERSON

Excellent communicator (written and verbal).

Great attention to detail

Excellent project management skills

Strategic and innovative thinker

Organised and calm under pressure

Friendly, approachable and flexible - a team player

Experienced in Microsoft Office (required), Navision (preferred)

Customer services experience

Proactive, positive, enthusiastic - demonstrates "can do" attitude

Commercially aware

GCSE Grade C or equivalent in Maths and English

As well as competitive salaries and a dedicated workforce, Coveris pride ourselves on looking after our staff and working with everyone to make sure we are the Employer of Choice in our area.

Job Types: Full-time, Permanent

Pay: 27,500.00-29,000.00 per year

Benefits:

Canteen Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Location:

Louth (preferred)
Work Location: In person