Job Description

Farrall's Group started life back in 1956 and we are a third-generation family-owned business operating a national logistics network. We are proud of our heritage, culture and values. We take immense pride in providing a professional, secure and friendly environment whereby we place our clients and employees at the heart of everything we do.

We believe in providing the highest of standards through the solutions we offer. Covering a wide spectrum of services, we ensure through meticulous attention to detail we deliver on our promise. Should you be successful you will become part of a family run business with family values at the core of our business.

Due to continued growth here at the Farrall's Group, we are delighted to be recruiting for a

Customer Service Executive

to join our sales team. To Process pallet network customer orders, manage queries, and consistently deliver outstanding customer service, also providing administrative and planning support to the Warehouse and the Pallet Network desk.

Key responsibilities include

:

Maintaining good relationships with existing customers Respond swiftly and courteously to customer inquiries. Gathering information and responding to customer needs. Keeping up with our services and information updates. Lead generation ensuring the pipeline has sufficient leads for the sales team. Entering orders into operational systems. Reporting of customer service levels & KPI's Ensuring operational system data has been entered accurately and updating where applicable. Complete all required warehouse administration within the agreed time frames. Planning of all inbound and outbound goods. Timely receipt of goods on to the Warehouse Management System (WMS). Creating and issuing invoices to customers. Production of pick lists for Warehouse Operatives. Liaise with customers in relation to order queries. Production of delivery notes and labels. Filing of paperwork in an organised way. Contacting WMS Help Desk as required to troubleshoot any issues. Management of Warehouse consumables. Allocating work to Operatives on a daily basis. Run daily reports to be issued to Warehouse Operatives and record on completion. Running Regal performance report Booking Regal deliveries Running price reports (zero price, financial revenue, mispriced con, payment on POD) Claim back failed deliveries Running the complaint report Assisting and covering Pallet Network Planners when required To follow all Health and Safety requirements and to adhere to all Company's procedures and policies.

In return we offer -

Great team ethic - Staff Wellness Programme through Perkpal - store/leisure discounts - Employee Assistance Helpline - Competitive Basic Salary - Full Uniform - Pension - Career progression - Training & Development - Paid holiday entitlement and more!!!

If you feel that this could be the right role for you -

APPLY NOW!

Job Types: Full-time, Permanent

Benefits:

Health & wellbeing programme On-site parking Store discount
Application question(s):

Have you ever served in the armed forces Have your or are you a Cadet or Cadet Volunteer
Experience:

Customer service: 2 years (preferred) Pallet Network : 1 year (preferred)
Work Location: In person