Job Description

Job Title: Customer Service Executive
Location: Edenbridge
Contract Type: Permanent
Hours: Monday - Friday - 9-5.30pm. Office based. 1 day Hybrid/Remote working once training is completed.
Are you a customer service superstar ready to take your career to the next level? Our client, a leading organisation in the manufacturing and production industry, is on the lookout for a passionate and proactive Customer Service Executive to join their dynamic team in Edenbridge!
Why Join Us?

• Supportive Team: Working within a supportive nurturing team in a great upbeat environment.

• Career Development: Dive into a fast-paced industry with opportunities for growth and advancement.

• Comprehensive Benefits: Enjoy a competitive salary, free parking, a pension scheme, annual bonuses, and private healthcare.

Key Responsibilities:
As the main internal contact for our customers, you will:

• Ensure all requirements are met and orders are processed efficiently.

• Coordinate with planning and production teams to agree on production and delivery timelines, communicating critical path dates and any changes to customers.

• Manage new projects and repeat orders from initiation through to completion.

• Provide essential administrative support to External Sales and Account Managers.

• Collaborate with the QA team to investigate and resolve quality issues, keeping customers informed throughout the process.

What We're Looking For:
To thrive in this role, you should possess:

• A strong customer focus with excellent interpersonal and communication abilities.

• Confidence in liaising with individuals at all levels, both internally and externally.

• A team-oriented mindset, being dependable and proactive in supporting colleagues.

• Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines.

• Self-motivation and good decision-making skills.

• A professional telephone manner, adaptable to changing customer needs.

• Proficiency in Microsoft Office and familiarity with MIS systems.

Why This Role is Exciting:
This is more than just a job; it's an opportunity to make a real impact! You'll be at the heart of operations, ensuring our customers are not just satisfied but delighted with the service they recive from start to finish. Your contributions will directly influence the success and growth in the industry.
Join Our Team!
If you are ready to bring your enthusiasm and dedication to a role that truly values customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with our client.
How to Apply:
Send your CV online for consideration, or send directly to debbie.foster@office-angels.com. Apply today, interviews will be taking place ASAP.
This role is being managed by Debbie Foster - 01892 614242 - Office Angels - Tunbridge Wells
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.