Job Description

Customer Service Executive - Logistics / Pallet Network

Harrogate | Competitive Salary (Based on Experience) | Full-Time, Monday to Friday - 8:30am to 5:30pm

About Us

We're a

family-run logistics company

and proud members of a leading

UK pallet network

. We might be small, but we're growing fast -- and we're passionate about providing a friendly, reliable service that keeps our customers happy and freight moving smoothly.

We're now looking for a

Customer Service Executive

to join our team. This is an exciting opportunity to be part of a supportive, close-knit environment where your ideas and effort really make a difference.

The Role

You'll be the friendly voice at the end of the phone, helping our customers with their pallet delivery enquiries and making sure everything runs like clockwork. Working closely with our

Transport Manager

, you'll support with day-to-day operations, handle customer updates, and assist with insurance claims when needed.

Your day-to-day will include:

Speaking with customers by phone and email, answering delivery and collection enquiries Updating customers on shipment progress and resolving any issues quickly and professionally Liaising with our drivers, transport team, and the wider pallet network Helping with insurance claims and incident reports when needed Supporting the Transport Manager with admin and general office duties Building great relationships with our customers and keeping service levels high

About You

We're looking for someone friendly, organised, and confident who enjoys helping people and working as part of a team.

Ideally, you'll have:

Experience in

customer service

, preferably in

logistics or transport

Good computer and communication skills A calm, can-do attitude -- especially when things get busy! Great attention to detail and a team-player approach
If you don't have pallet network experience but have the right attitude and willingness to learn, we'd love to hear from you.

What We Offer

A welcoming, family-run environment where you're valued -- not just a number Monday to Friday working hours (8:30am-5:30pm) Competitive pay based on experience 28 days holiday (including bank holidays) Pension scheme Opportunities to grow with the business as we expand

If you enjoy working with people and want to be part of a friendly, hard-working team, we'd love to have you on board.

Apply now

with your CV.

Job Type: Full-time

Pay: 24,500.00-26,000.00 per year

Benefits:

Company events Free parking On-site parking
Work Location: In person