Job Description

Customer Service Executive

Hatfields LR Hull

Permanent, Full Time

26,250 per annum + Bonus Opportunity

30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years service. Bonus scheme Enhanced Maternity Leave Contributory workplace pension scheme Career progression opportunities Uniform provided to include PPE. Access to discounts on retailers, restaurants, holidays and much more Company pension Cycle to work scheme. Employee discount On-site free parking Referral programme

About The Role

With customer retention being at the heart of everything you do, you will use our Pinnacle Data Management System and other various manufacturer systems to:

Make contact with existing Hatfields customers due for service & MOT (including an element of selling) Up-sell Hatfields products and services Undertake database administration before and after liaising with our customers Service admin support Occasional cover for basic service advising for holiday or sickness

SKILLS

The role is predominantly based on the telephone, therefore call centre and up-selling experience is preferred. The Successful candidate will need a working knowledge of Microsoft Word, Outlook and Excel. You must be a team player, have a can do attitude and have a passion in delivering excellent customer service. You will also have:

Excellent written and verbal communication skills Strong technical ability Extremely high attention to detail, with the ability to multitask while still maintain a high level of quality Having a creative mindset in order to tackle difficult tasks Proven telephone sales ability

The candidate should be someone with a working knowledge of automotive products, ideally with previous experience of working in a dealership environment but not essential. Full training will be provided.