Job Description

As a

Customer Services Executive

, you'll be at the heart of our customer relationships -- ensuring that every enquiry, order, and service request is handled with professionalism and care. You'll work closely with customers, suppliers, and internal departments to maintain the high service standards our clients expect.

In addition to your core customer service duties, you will also provide

occasional support to the Service Support Administrator

, assisting with administrative and scheduling tasks during periods of leave, high demand, or as required. This collaborative approach ensures seamless service continuity and a strong, supportive team environment.

Key Responsibilities

Customer Service & Relationship Management

Act as the first point of contact for customers via phone and email. Build and maintain strong customer relationships through professional and friendly communication. Provide accurate product, pricing, and service information. Manage customer accounts, orders, and updates in the CRM system. Handle enquiries, resolve complaints efficiently, and escalate issues when needed.

Sales & Service Coordination

Process orders, quotations, and service requests accurately and promptly. Liaise with the Service Support Administrator to schedule repairs, servicing, and call-outs. Communicate appointment details to customers and engineers clearly and professionally. Support monthly reporting of customer service activity and performance metrics.

Administrative & Cross-Functional Support

Maintain accurate and detailed records in the CRM and other systems. Work collaboratively with Marketing, Service, and Operations teams. Provide cover and support for the

Service Support Administrator

role when required -- including assisting with service scheduling, parts ordering, and job documentation.

Skills and Experience

Essential:

Excellent communication and interpersonal skills, with a strong customer focus. Proven experience in customer service, account management, or sales support. Strong organisational skills with attention to detail. Good IT proficiency, including CRM and Microsoft Office software. Ability to prioritise and manage multiple tasks effectively.

Desirable but not mandatory

Experience in a technical, service, or healthcare-related business. Familiarity with SimPRO or other service management systems. Understanding of stock, logistics, or scheduling processes.

Personal Attributes

Friendly, professional, and confident communicator. Team player who is proactive and adaptable. Reliable, organised, and comfortable working in a fast-paced environment. Willing to assist and learn from other departments as needed.

Benefits

25 days annual leave plus UK bank holidays Company pension Employee discount Free on-site parking Casual dress Ongoing training and career development opportunities Supportive, family-run company culture

Join Us

If you're a motivated customer service professional looking to step into a senior role with managerial responsibilities, we'd love to hear from you. At Andway Healthcare, you'll have the opportunity to make a meaningful impact within a supportive, family-oriented environment that values teamwork and commitment to exceptional service.

To apply, please apply through Indeed and email your CV and a covering letter to gary@andwayhealthcare.org.uk.

Experience:

customer service: 2 years (preferred) team leadership - 2 years (preferred)
Work Location: In person

Expected start date: November 2025 to January 2026

Please note, this list of

responsibilities mentioned within

is not exhaustive and may be added to or amended from time to time.

Job Type: Full-time

Pay: 26,000.00-30,500.00 per year

Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer Service: 2 years (preferred)
Work Location: In person