Job Description

Customer Service Executive

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Location Maidstone


Discipline: OOH South


Job type: Permanent


Job ref: 004082


Published: 1 day ago


We're Nichols plc - the home of Vimto, and there is no other business quite like ours!





We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products everyone loves.





At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.





We're well known for our famous purple drink it's true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

ABOUT THE OPPORTUNITY:

We're looking for

a Customer Services Executive

to join our team in our Maidstone depot. The purpose of the role is to operate as the first point of contact for customers by responding and appropriately actioning all inbound calls and/or emails from the customers through the placing sales orders, resolving or escalating customer complaints, and troubleshooting technical support queries or escalating to the first line technical support service where unable to resolve the customer issue.





You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to 'Make Life Taste Better' for everyone!

YOUR ROLE WILL INCLUDE:

Processing customer sales orders and payments received by telephone, email or online in a timely and accurate manner. Completing outbound sales calls to generate customer orders in accordance with planned schedule. Screening customer inbound calls & emails to correctly identify required action for sales ordering, compliant management or technical support. Daily management of inbound email inbox and voicemails. Providing initial customer technical issue troubleshooting, allocating issues to first line technical support services where unable to resolve. Allocating reactive maintenance activities in accordance with customer segmentation categorisation and in collaboration with the Technical Service Engineer & Senior Regional Service Technician. Ensuring compliance with all mandatory training requirements & actively manage own development & learning opportunities.

YOU WILL HAVE EXPERIENCE IN:

Sales and/or customer services experience, operating within a fast-paced environment Experience working as part of a team to achieve agreed customer service levels or team objectives Ability and experience to working in accordance with standard operating procedures Customer service and compliant response skills Proactive problem-solving & root cause analysis skills Good oral and written communication skills Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks

YOU WILL ALSO BE?

A natural organiser with an ability to manage own workload, motivate and set own goals Driven, resilient and passionate Able to actively contribute to the team; sharing knowledge and experience to support others Agile and adaptable Open to embracing and driving change Hand-on with a natural curiosity to learn Focused on sharing good practices, continuous improvement and finding a better way Organised, completer / finisher mentality Open, honest, authentic and approachable

BENEFITS OF WORKING WITH US:

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:


25 days holiday (with opportunity to buy extra every year) A generous pension scheme Annual Bonus Save as you Earn Share Scheme Option to join our private medical cover scheme

AND LET'S NOT FORGET THE PERKS?

We are also proud to offer:


Holiday home stay Your birthday off work 1 day a year off work to volunteer in the community (you choose when and where) Help yourself to our drinks when at one of our sites Staff shop with discounts on our products
Join us and

#findyourdifferent

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.





We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.





Any job offer is subject to an individual's Right to Work in the UK.





Unfortunately, we are unable to sponsor visas.