Job Description

SABRE RAIL is hiring !

We are a leading name in the rail industry, specialising in rail component overhaul, service, and manufacture. With over 36 years in the industry, we have a wealth of experience in mainline, high speed, freight, metro, and light rail services. We have established ourselves as a trusted partner for railway operators and manufacturers worldwide. Our dedicated team are committed to fostering a positive and inclusive work environment where every team member can thrive.

What SABRE RAIL is Looking For:

We are currently seeking a full-time Customer Service Executive to provide efficient support to our busy Customer Services Team. The successful candidate will be responsible for the day-to-day management of one of our main customer accounts, providing a strong support system to ensure fulfilment of contractual duties whilst managing customer relations.

The ideal candidate will be computer literate, have good communication skills, excellent attention to detail and ideally have some experience of working in an office administration or customer facing environment.

More about the role:-

Processing orders & service exchange requests, to provide appropriate delivery dates as required and reacting to urgent customer demands in real time. Raising collections via our external courier portal. Asset management inclusive of managing the return of goods and raising the relevant internal orders to replenish stock. Generating weekly and monthly KPI reports. Processing of additional works - raise and issue additional work quotations when required and process the amended order to suit. Ensuring excellent communication internally and externally, to facilitate customer requirements. Supporting routine stock checks to ensure accuracy of stock levels. Participating in external contract review meetings at customer sites across the UK, including assisting with the preparation of presentations. Managing the day-to-day customer interface including incoming telephone calls and emails, satisfying customer demand. Assisting with quotations as and when required. Attending weekly MS teams meetings with customers and stakeholders. Assisting with the provision and distribution of internal documentation. Data entry including updating spreadsheets and databases. Liaising closely with other departments to ensure customer satisfaction. General office administrative/clerical duties when required.

Candidate Profile:

Essential:

Grade C/Level 5, equivalent or above in GCSE Maths and English. Proficient Excel user. Strong understanding of Word/Outlook. Good attention to detail and awareness of office administration procedures. Methodical approach to data entry, excellent attention to detail. Ability to prioritise workload effectively. Ability to work on own initiative to solve problems. Ability to work within a close team setting and take direction for others, collaborating effectively. Proven ability handling customer complaints and working under pressure. Comfortable working with defined processes, but happy to challenge existing procedures to facilitate improvements to working practices. Confident communicator, with the ability to speak to customers in a polite and professional manner.

Desirable :

Knowledge of Sage 200 and previous use of a document control system

Working hours

are Monday - Thursday 8.30am - 5pm, Fri - 8.30am - 3.30 pm

Why join us ?

25 days annual leave (plus bank holidays) Additional special days leave with service (Celebrate moving house) An Additional Bank Holiday - 'Founders Day' Long service recognition, extra holidays at certain service-milestones Fully funded training and development scheme, including higher-level qualifications NEST pension scheme Cycle-to-work scheme Active social committee Employee Assistance Program (EAP)
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Additional leave Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Work Location: In person