Customer Service Executive Job in Rich Sauches

Customer Service Executive

Newtownards, NIR, GB, United Kingdom

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Job Description

The Customer Service Executive is responsible for ensuring each customer receives outstanding service by providing a friendly and professional experience. The role is to establish rapport with customers and contribute to overall customer satisfaction. It will require the person to build and maintain a strong knowledge of Rich Sauces' products.

The role will include processing daily customer orders in line with the Company SOPs and supporting the Customer Service Manager and the Sales and Operations Manager with daily communications, reporting and organisation liaising with remote sales teams and other departments.

Essential Criteria:

Previous experience in a customer service role Strong IT knowledge and ability to work across applications; Microsoft/Sage/CRM systems. Good administration skills Strong verbal and written communication

Person Specification:

Good telephone manner; enthusiastic and strong customer focus Reliable and organised Excellent data input accuracy with strong attention to detail Analytical and numerate Friendly outgoing manner Ability to work in a team and independently

Desirable Criteria:

Knowledge of UK and Irish food service market / catering industry Experience of working in a Sales & Marketing environment
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking
Experience:

sales support/customer service: 1 year (preferred)
Work Location: In person

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