Job Description

We have an exciting opportunity for a full time Customer Service Executive to join our friendly team. Here at Kinley we pride ourselves on offering first class customer service.

Kinley is an evolving and fast-growing family company. We help others push the boundaries of what's possible for urban landscapes.

Your main responsibilities will be:

Responding to customer requests for quotes Quoting clients for standard products for projects within agreed timeframe Linking quotes to projects as assigned by Team Leader Taking orders and processing them, ensuring they're delivered correctly and to spec Following up on orders that have been delivered, getting feedback and creating follow up tasks for sales team and business development team if necessary Overseeing the delivery of samples Following up sample delivery and creating tasks accordingly for sales team Raising purchase orders with suppliers when required Updating clients on lead times and any potential hold up's To ensure a seamless customer journey from inception through to delivery and back into the customer journey cycle
This is a key role working directly with our customers. The role is office based in East Sussex, 5 days a week, 8am - 5pm, Monday to Thursday and 8am to 3pm, Friday.

You will have a drive for success, be self-motivated, committed to delivering excellent service with great interpersonal skills, and someone with a high level of accuracy and attention to detail. You will be a key fit with the 5 Kinley values - People, Passion, Integrity, Innovation and Quality.

If this is you then we would love to receive your CV.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Enhanced paternity leave Free parking Referral programme
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

driving licence with own transport (required)
Work Location: In person