Job Description

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Insurance | Finance | Business Development | Customer Service | Insurance Executive

We are looking for a Customer Services Executive to deal existing client's insurance policy and general queries to join our broking team.

The focus of this role will be to assist existing customers by maintaining and updating any insurance policy held, conducting business development and other promotional activities. A successful candidate will be experienced in building customer rapport, providing outstanding customer service, and providing customers with well-informed advice whilst ensuring both the firms and their own regulatory obligations are adhered to.

Working as part of a team, the successful candidate will be encouraged to take responsibility for their own performance. This role is ideal for a candidate who is able to self-motivate and manage their own work priorities. This is predominately a phone-based role taking inbound calls from new and existing customers.

Duties include:

Assisting customers who have questions about their Insurance Policy.

Servicing existing clients.

Contributing towards the office targets.

Processing customer payments and fielding finance enquiries.

Dealing with credit control for clients whose payments are in arrears

Assisting with shortfall action processes for cancelled insurance policies

General administrative duties.

Report writing.

Assisting the Head of Department

Essential Requirements:

Respond positively to customer requests.

Take responsibility and ownership for the resolution of customer queries.

Achieve and exceed targets/objectives.

Have good computer skills.

Have an eye for detail.

Good written and verbal communication skills.

Computer literate.

Insurance experience would be an advantage, but not essential, for this role.

We have a competitive benefits package on offer, including:

22 Days Holiday Entitlement per annum plus bank holidays.

Contributory Pension Scheme.

Profit Share Scheme.

About Our Company:

Established in 1995, as a retail broker, Nova Insurance has grown to become a nationwide company providing a growing range of insurance products from leading UK insurers. The brand of Nova Insurance can be found on all the main price comparison websites including Money Super Market, Compare the Market, Confused.com and Go Compare.

Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Work Location: In person