Job Description

About this Role
As a Customer Service Executive within our Truck and Trailer division, you will play a central role in keeping our customers moving. This role blends customer service, fleet coordination, and branch operations, making it ideal for someone who enjoys variety, responsibility, and being at the heart of a busy asset rental environment.

• Act as a key point of contact for customers hiring trucks and trailers.
• Support the day to day management of fleet availability, condition, and compliance.
• Coordinate vehicle check in and check out processes using our digital inspection tools.
• Work closely with drivers, engineers, and internal teams to minimise downtime.
• Help ensure our branch operates safely, efficiently, and with the customer always in mind.

About You
You enjoy working with people, solving practical problems, and taking ownership of tasks from start to finish. You do not need to come from the truck and trailer industry, transferable experience and the right mindset matter most.

• Experience in customer service, operations, or a similar people focused role.
• Comfortable using systems, apps, and Microsoft Office tools.
• Confident communicating with customers, suppliers, and colleagues.
• A full UK driving licence is essential.
• Happy working both indoors and outdoors as part of a branch based team.

If you are not sure you tick every box, please still apply. We know that potential, attitude, and willingness to learn are just as important as experience.
About Us
Dawsongroup Truck and Trailer is part of Dawsongroup, founded in 1935 and operating in asset rental since 1974. We support supply chains across the UK with smarter asset strategies, helping customers stay resilient, compliant, and productive.

• One of the UK's leading independent asset rental businesses.
• Trusted by long term customers across logistics, retail, and infrastructure.
• Built on integrity, safety, and solving real customer challenges.
• Backed by strong investment and a long term growth strategy.
• Recently acquired by KKR to support long term growth.
• Operation across 11 countries with more than 32,000 assets.
• Award winning support and long-standing client partnerships.

About Your Future
This role offers real exposure to the asset rental industry and clear opportunities to grow. Whether you want to deepen your operational expertise or progress into other areas of the business, we invest in people who want to build a career with us.

• Funded training and development opportunities.
• Internal progression pathways across the UK and internationally.
• 25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.
• Wellbeing and mental health support, cycle to work, and life assurance.
• Long term incentives and seasonal recognition.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you are looking to take the next step with an asset rental business that genuinely values people, this could be the role for you. Bring your skills, curiosity, and commitment, and discover how far your career can go with us. People are our greatest asset.
Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now, the team is rapidly expanding and they're looking for passionate people with an eye for career progression and development.

Skills Required