Job Description

Job title: Customer Service Executive
Location: Royston, Hertfordshire, UK (hybrid working)
As the Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; to prepare quotations and/or process customer orders/jobs, to handle and resolve day to day customer queries and issues, and to be an integral part of the European Commercial Team.
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Executive, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
The role:
As a Customer Service Executive, you will help drive our goals by:
Process customer orders and requests or quotations (where applicable) in accordance with customers' requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays.
Liaise with local JM Sales offices/Managers and agents to support their sales activities.
Liaise with Metal Control, Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate to do so and to ensure customer transactions and queries are actioned as required.
Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required.
Maintain up-to-date knowledge of all relevant company procedures and systems and adhere to these, checking the accuracy of data entry and paperwork to minimise the risk of error.
Key skills that will help you succeed in this role:
Experience in Sales or Customer Service environment
High levels of numeracy and ability to make precise mathematical calculations.
Proficiency in Microsoft Packages
Advantageous for European language skills
Even if you only match some of the skills, we'd love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as:

• Retirement savings
• Share plans
• Saving accounts
• House saving funds
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments
• Fitness discounts

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
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To submit your application, please click the "Apply" button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: . By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Skills Required