Job Description

Are you a people-person with a passion for turning frowns upside down? Do you thrive in fast-paced environments and love leading a team to deliver service that wows? If so, we want you to join our team!

We're on the hunt for a friendly, proactive, and all-arounder Customer Services Executive to take the lead in delivering exceptional experiences across every touchpoint from phone, email, chat, and more!.

What You'll Be Doing :

Leading our fabulous Customer Services team with energy and empathy Solving customer queries with a solution based focus Turning complaints into compliments with a calm, can-do attitude Juggling phones, emails, and chat messages Keeping things organised and on-point in our CRM systems Spotting patterns, sharing insights, and helping us become stronger in our tactics Coaching and supporting your team to shine their brightest Collaborating with other departments to keep everything running smoothly

What You Bring to the Table:

3+ years in a customer service role (you know your stuff) Top-tier communication skills - written, verbal, and everything in between A knack for problem-solving and staying cool under pressure Comfortable with CRM systems and Microsoft Office Leadership experience and a passion for helping others grow A customer-first mindset and a genuinely positive vibe

Why You'll Love It Here:

A role with variety, responsibility, and room to grow
A supportive team that celebrates wins (big and small)
The chance to truly make a difference in our customer journey
Great culture, great perks, and possibly great snacks too

Location

Located in the beautiful countryside next to the Bluebell Railway and close to the National Trusts' Sheffield Park Gardens, your own means of transport is essential.

We will aim to get back to you within 14 days of applying for this role.

Job Types: Full-time, Permanent

Pay: 25,500.00-27,500.00 per year

Benefits:

Casual dress Company events Employee discount Free parking On-site parking
Education:

A-Level or equivalent (preferred)
Experience:

Management: 2 years (required) Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person