Job Description

Overview

To ensure all customer satisfaction is achieved. Effectively bridging the gap between the Sales Team, internal & external Customers, Finance, Logistics and related Departments within the Company to ensure the smooth completion of an end-to-end process. Fast-paced environment where the delivery of excellence in service is of paramount importance. Core part of a global brand UK, impressive growth plans.

Key Responsibilities:

Cross-selling or up-selling our Products as & when necessary Proactively follow up with Customers in conjunction with key account managers Work closely with the sales team to assist with their Customer's sales objectives Work effectively with all departments within the company to ensure customer requirements are met Customer service plays a key part of the day-to-day role which is in integral part of the business Respond to complaints from customers and give after-sales support when required Assist in managing non-financial data in electronic form and present reports as & when requested Regularly update customer database
Deputization for Role Holder = Regional Manager - Sales & Customer Service

Competencies & Qualifications: GCSE grade C or above or international equivalent Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred, but not essential. Confident in liaising with internal and external customers. Familiarity in similar roles with CRM systems and practices Excellent communication and presentation skills. Strong telephone manners and listening skills Ability to multi-task, prioritise, and manage time effectively Ability to think independently, assumes accountability. Proven customer support experience or experience as a Customer service representative Resilient - ability to deal with pressurised situations and demanding customers a highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount important.
This is an opportunity to be a core part of a global brand, with impressive growth plans, resulting in career and personal development opportunities.

Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Benefits:

Free parking
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person