Job Description

About Us

At East Riding Horticulture and Turfcare, we take pride in delivering excellent service and quality products to our customers across the horticultural and turf industries. We're a busy, friendly company with a strong focus on customer care and efficient order handling. As our business continues to grow, we're looking for a reliable and organised person to join our office-based Customer Service Team. As a family-based company, we appreciate working closely with one another to achieve the best results and this extends to our customers.

The Role

We are seeking a Customer Service Executive to support our day-to-day sales operations.
This is a

reactive, office-based role

-- dealing with incoming enquiries, responding to customer emails, and accurately entering orders into our system. You'll work closely with the sales and logistics teams to make sure customers receive prompt and professional service. You will work an 8-hour shift between the hours of 08:00 - 17:00, which will be scheduled 2 weeks ahead.

This position suits someone who enjoys working with computers, has great attention to detail, and takes satisfaction in keeping things running smoothly behind the scenes.

Key Responsibilities

Monitor and respond to incoming customer emails promptly and professionally. Input customer orders accurately into the company's computer system. Check stock availability and confirm order details with customers. Liaise with internal teams to ensure orders are processed and dispatched on time. Maintain accurate records and update customer details in the database. Handle general sales office administration tasks as required.

Skills & Experience

Strong computer skills and confidence using email, Excel, and data entry systems. Excellent attention to detail and accuracy in all work. Good written communication skills with a polite, professional manner. Ability to manage multiple tasks and prioritise effectively in a busy environment. Previous experience in an office or administrative role preferred (sales or order processing experience an advantage). A team player with a positive attitude and willingness to learn.

What We Offer

A supportive and friendly office environment. Full training on our systems and products. Competitive pay Pay Level scales linked to Professional Development Health Insurance Employee Assistance Programme Opportunities to develop within the company as we continue to grow. Company Performance Bonus Monday - Friday working week
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company events Employee discount Health & wellbeing programme On-site parking Private medical insurance
Work Location: In person