Job Description

Customer Service Executive - Travel & Hospitality
York, North Yorkshire YO1
6 Month contract ending 30th September 2026
Salary: 25,355 pro rata
Hours 9.00am-5.30pm Mon to Fri with 1 hour lunch.
You will also be expected to work Saturday and/or Sundays 9.00am-5.00pm on a rotational shift basis. If you work a weekend, you get a day off in lieu in the week. You are also expected if to work a Bank Holiday if you are on the rota that day.
The role is based near York Train Station
Are you passionate about delivering exceptional customer experiences and excited by the world of travel? This role offers the chance to support thousands of customers as they embark on unforgettable holidays, ensuring every detail is handled with care, accuracy, and enthusiasm.
About the Role
As a Customer Service Executive, you'll be the first point of contact for customers before and during their holidays. You'll play a key part in creating a smooth, enjoyable experience by handling enquiries, resolving issues, and supporting the operational side of each booking.
This is a varied, fast-paced role where no two days are the same -- perfect for someone who thrives on helping people, solving problems creatively, and working with precision.
What You'll Be Doing

• Acting as the first point of contact for customers needing support before or during their tour
• Handling inbound and outbound calls, as well as email enquiries
• Issuing booking confirmations and processing online bookings
• Resolving customer queries with professionalism and care
• Supporting the administration of holiday cancellations
• Discussing alternative travel options with customers when needed
• Booking UK rail and hotel arrangements to enhance customer itineraries
• Arranging visas and ensuring all travel documentation is correct
• Carrying out mobility checks to ensure customer needs are fully understood and met

What You'll Bring

• Proven experience in a customer service environment
• A genuine passion for delivering an outstanding customer experience
• Excellent verbal and written communication skills
• Ability to build strong relationships quickly
• Strong attention to detail and accuracy, even under tight deadlines
• A positive, enthusiastic interest in travel
• Creative problem-solving skills
• Good time-management and the ability to prioritise effectively
• Flexibility to support different tasks and teams when needed

Why This Role Might Be Perfect for You
If you love helping people, enjoy variety in your day, and want to be part of creating memorable travel experiences, this role offers a rewarding blend of customer interaction, operational work, and problem-solving.
If you would like to apply for the role of Customer Service Executive then please email your CV to or call Deb on 07557803946
Closing date is 4.3.2026 Please note this could change subject to suitable applications.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Skills Required