Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We are seeking enthusiastic and driven Customer Service Executives to join this team. As a Customer Service Executive, you will play a pivotal role in ensuring customers' journeys are seamless and memorable. We are looking for a new team of 7 to cover during the busy period of February to September however this is based in a head office where you will be able to view all the amazing new opportunities that become available...
Benefits

• Salary 25,355 p.a.
• Hours - Full-time 8-4.30pm, 9-5.30pm & 9.30-6pm
• Some weekend cover( not every weekend) and time of in lieu for those days covered so you will never work more than 5 days in the week :)
• Fixed Term Contract until September 2026
• Modern office with excellent transport links.
• Opportunities for professional growth and development.

Responsibilities
As a Customer Service Executive, you will:

• Be the first point of contact for customers, providing exceptional support
• Handle inbound and outbound calls, as well as respond to email inquiries with professionalism and efficiency
• Process web bookings, issue booking confirmations, and resolve customer queries
• Manage cancellations, discuss alternative options, and enhance customer experiences
• Arrange visas and conduct mobility checks to ensure customers' needs and expectations are met

Qualifications
We'd love to hear from you if you:

• Have proven experience in a customer service environment
• Possess a strong passion for delivering outstanding customer experiences
• Demonstrate excellent verbal and written communication skills.
• Excel at building strong relationships quickly and effectively
• Are detail-oriented, accurate, and able to meet tight deadlines
• Have a genuine enthusiasm for travel and exploring new destinations.

We receive multiple applications for each role and we do our very best to ensure that you receive a response. We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for. If you have not heard from us within a week it is likely you have not been shortlisted.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
INDCH
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Consultant
Carla Leadley
+441904629009
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• Charterhouse Recruitment

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