Job Description

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - 24,330 + Great Benefits!
Hours Per Week - 37.5
Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you'll be doing

As a Claims Handler in our First Notification of Loss (FNOL) role, you will be the first point of contact for our customers, assisting them in the initial stages of their claims journey. You will be responsible for gathering and recording all required information, ensuring that the initial claims data is accurately collated to facilitate a smooth and efficient claims process. You will provide excellent service to our customers throughout the process, offering support and guidance as needed.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10-week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools for your career. You'll have the opportunity to move to hybrid working once you are competent in the role.

You'll be responsible for

Providing excellent service to our customers on the telephone and in writing Guiding the customer through the initial claims process Supporting colleagues by providing assistance and sharing knowledge Achieving strategic objectives through departmental Key Performance Indicators (KPI's)

You'll need

A passion for delivering an excellent customer service experience and finding the best outcome for our customers To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively. Strong written and verbal communication skills along with effective listening and empathy Strong attention to detail To be able to make decisions based on the information presented To be a team player

And if you have this, even better

Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure Previous experience in claims management

We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.


Our Benefits


Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day Christmas and Summer parties

Working at SBG


At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.


We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.


Equal Opportunity Employer


Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, colour, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.