Customer Service Host

Aberdeen, SCT, GB, United Kingdom

Job Description

Description


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LOCATION: Aberdeen Airport



SHIFT PATTERN: 6 on 3 off, 20 hours per week



PAY RATE: 13.69 per hour



If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com . We're here to help!

OVERVIEW OF JOB DESCRIPTION



Main Duties & Responsibilities:




Check-in passenger queue management and flow control including management of queuing systems. Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed. Security: General preparation of passengers prior to entering the Security Area. Security: If required assist in Central Search at peak times and undertake access control. Handle varied passenger queries and assist with general way finding. Assist the Passenger With Reduced Mobility service as required. Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information. Assist, as directed by the Airport Duty Manager, during any periods of irregularity. Exercise general vigilance around the Terminal building. Promote use of self-service check-in kiosks. Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor. First Aid (Training will be provided). Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

Essential



Must have the right to work in the UK 5 year checkable employment/education history Must be willing to work weekend shift The ideal candidate will have excellent communication skills




Desirable



Excellent communication & interpersonal skills Flexibility Innovative Achievement orientated Energy/Drive Courteous Patient and understanding * Security Aware

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Job Detail

  • Job Id
    JD3542753
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Aberdeen, SCT, GB, United Kingdom
  • Education
    Not mentioned