Job Description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.


KJUS joined Acushnet Company (Titleist |FootJoy) in 2021. Acushnet Company (Titleist |FootJoy is the global leader in the design, development, manufacture and distribution of performance driven golf equipment and golf wear which are widely recognized for quality excellence. Driven by a focus on dedicated and discerning golfers and the golf shops that serve them, we believe that we are the most authentic and enduring company in the game of golf.


KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it's not just a job--it's a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.


In 2022, KJUS acquired MPC Embroidery in Cambuslang, Glasgow , a company known for its exceptional customization services and unwavering commitment to superior customer satisfaction. Fueled by a passion for golf and an unyielding dedication to excellence, KJUS remains at the forefront of innovation, continually pushing boundaries in every aspect, from seam to fabric to the finest details.

KJUS | Customer Service & Inside Sales Representative

Job Objective

This role will play a key role in delivering outstanding customer support. This position reports to the General Manager.

Primary Responsibilities

Support B2B customers on the phone and by e-mail Evaluate, process, and complete warranty claims Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems Create, send and control customer invoices Cooperate with logistics partners, monitor and ensure timely delivery Maintain customer files, orders, correspondence, invoices, payments Enter & process pre book orders Prepare sales statistics and reports to support sales team. Retain a vast understanding of product lines. Maintain working knowledge of company policy with regards to products and service policies Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team General administrative support to internal departments Assist with accurate, timely fulfillment and shipment of order Assist with order processing and re-order requests Help with occasional golf or ski events Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.

Requirements

2 years of experience in customer service or similar role 1 year sales experience preferred Experience with Netsuite preferred Strong verbal and written communication skills with and aptitude for conflict resolution Proficient computer skills (MS Office, Outlook) Strong problem-solving and conflict resolution abilities A passion for outdoor sports industry Occasionally long periods of sitting, standing, and/or walking

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday--because we believe in the importance of balance and time to recharge.


Your well-being matters to us. That's why we provide wellness programs and resources to support your physical and mental health. You'll also have free access to our onsite gym and enjoy fresh, affordable meals in our subsidised restaurant.


Plan for your future with a salary sacrifice pension scheme, along with access to employee assistance programs and financial planning resources to guide you through life's challenges. Your growth is a priority, with access to training programs, tuition reimbursement, and continuous learning opportunities designed to help you reach your goals. In addition, enjoy employee discounts, wellness incentives, and recognition programs that celebrate your contributions.

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.


We'd love to hear from you! Please submit your application through our careers page. Don't forget to include a

compelling cover letter

that tells us why you're the perfect fit for the role.


If you require any accommodations during the interview process, please let us know--we're here to support you every step of the way.

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