Job Description

The NFU Mutual North & Borders agency is based across two sites - Hereford and Kington. It is one of the leading NFU Mutual branches in the country and we are currently recruiting for the role of Customer Service Insurance Adviser.

We looking to further enhance our thriving, friendly, supportive & professional team. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.

Providing exceptional customer service, you will handle policy and claims enquiries, provide insurance quotations selling the benefits of NFU Mutual policies and undertake insurance transactions and general sales tasks with a 'can-do' proactive attitude. You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

Benefits:

Competitive salary with opportunity to progress and earn more through our incentive scheme. 9am - 5pm, Monday to Friday with 1 hour unpaid lunch 28 days annual leave (inc. bank holidays) increasing to a maximum of 33 for long service. Pension contribution. Free Parking on Site

Duties & Responsibilities:

Customer facing over the phone dealing with insurance queries, changes and setting up new policies. Use your initiative to find the best possible solution for the customer, playing a key role in the success of the business by handling sales, identifying new opportunities and ensuring our customers are always happy. Proactively establish customer needs to help find solutions from our product range including financial services

What we're looking for:

You enjoy having conversations with people, listening and building relationships Excellent written and verbal skills along with a great telephone manner and a team working ethic Good level of IT skills is essential Grades A-C or 9-7 in GCSE Maths and English Someone who is prompt, reliable and trustworthy Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly

Our commitment to you:

Professional and hardworking team in a supportive and friendly environment To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan Starting salary is competitive depending on experience, and the opportunity to increase your salary as you progress within our business.
If you're interested in joining our team as a Customer Service Adviser, we would love to hear from you! Please note you will be employed by S A Owens, A C Bond, S E Curtis & T J Pote and not by NFU Mutual.

Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person