Job Description

Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)
Description & Requirements
Sales & Service Manager - Heathrow (Terminal TBC)
Salary: Competitive annual salary plus:
Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)
Shift pattern: 3 or 4-day week, 12-hour shifts - 2 week rotating shift pattern (Week 1 Mon, Tue, Sat, Sun - Week 2 Wed, Thu, Fri)
Are you a hands-on retail leader who thrives in a fast-paced environment? Join World Duty Free at Heathrow and lead a team that delivers outstanding customer experiences every day.
As a Customer Service Leader, you'll coach and motivate a team of 15-20 colleagues on the shop floor, driving sales, service excellence, and team performance. You'll play a key role in creating an energetic, inclusive, and high-performing culture in one of the UK's most dynamic retail settings.
What You'll Do
Lead, inspire, and develop your team to deliver exceptional service.
Be visible on the shop floor (around 90% of your time).
Oversee daily operations, visual standards, and compliance.
Take ownership in Duty or Service-Orchestrated leadership roles across the terminal.
What You'll Bring
2-3 years' experience leading teams in a high-volume retail environment.
Strong people and communication skills.
A passion for coaching, motivating, and empowering others.
Adaptability and enthusiasm for fast-paced, customer-focused retail.
Why World Duty Free?
Competitive pay and bonus opportunities.
Clear career progression and development programmes.
Staff discounts, travel perks, and retail benefits.
Supportive, global retail environment.
At World Duty Free, we're passionate about developing talent and creating an inclusive workplace.
We're proud to be a Disability Confident Employer and will support you with any reasonable adjustments throughout the recruitment process.

Skills Required